Privacy Policy

Effective October 14, 2026

This policy explains how Nario AI, Inc. ("Nario", "we") collects, uses and shares information when you use our websites, apps, AI assistant and related services, including through messaging platforms (the "Services"). Questions: privacy@nario.ai.

1. Information we collect

Information you provide. Account and profile details; messages, voice notes, images, documents and other content you send to the Services or that the Services produce for you ("Content"); instructions, settings and feedback; billing details (handled by our payment processors); and anything you send when you contact us.
Information collected automatically. Usage and interaction data, such as features used, requests and timestamps; device, browser and network data, such as IP address, identifiers, language and approximate location; log, diagnostic and performance data; and data from cookies and similar technologies.
Information from others. Messaging platforms you reach us through, such as display names, profile images, account identifiers, phone numbers and group membership; services you connect, such as calendars, file storage or business systems; the organization that provides your access; payment processors; and public or commercially available sources.

Please do not send sensitive personal data, such as health information, unless the Services need it for a task you request.

2. How we use information

We use information to:

provide, operate, maintain and personalize the Services, including carrying out the tasks you request;
troubleshoot, support and improve the Services;
understand how the Services are used, and conduct research and analysis;
communicate with you, including service and support messages and, where permitted, marketing;
protect the safety, security and integrity of the Services, our users and others, and prevent fraud and abuse;
comply with law, enforce our terms and protect our rights; and
for other purposes described when we collect the information, or with your consent.

We process information by automated means, including AI systems, and our staff and service providers may review it where needed for these purposes.

We may also derive information that does not identify you or your organization and does not reproduce your content, such as data structures and formats, field types, workflow patterns and usage statistics. Derived information does not include personal data. We may use and share it for any purpose, including to develop, train, test and improve our products, services and technologies.

Service providers that help us run the Services, such as hosting, storage, AI model, analytics, communication, security and payment providers.
Your organization, where an employer or other organization provides or manages your access.
Platforms and services you use with Nario, so that messages and actions can be delivered or carried out.
Affiliates, and parties to a merger, acquisition, financing, reorganization or sale of assets.
Authorities and others, where we believe disclosure is needed to comply with law, respond to legal process, or protect rights, safety and security.
Others, at your direction or with your consent.

4. Messaging platforms

Where a platform's terms restrict how information received through it, or derived from it, may be used, we use that information only as those terms allow, even where this policy otherwise permits a broader use.

5. Retention

We keep information for as long as needed for the purposes in this policy, including to provide the Services, meet legal, accounting and reporting obligations, resolve disputes and enforce agreements. Derived information may be kept indefinitely.

6. Where information is processed

We and our service providers may process information in Taiwan, the United States and other countries where we or they operate. Their data protection rules may differ from those where you live.

7. Your rights and choices

Subject to applicable law, you may ask to review your personal data, obtain a copy, supplement or correct it, have us stop collecting, processing or using it, or delete it. You may opt out of marketing at any time. Send requests to privacy@nario.ai; we may verify your identity first, and we respond within the time the law requires. If you choose not to provide certain information, some features may not work.

8. Deleting your data

To ask us to delete data associated with you, email privacy@nario.ai with the subject "Data deletion request" and the account or messaging identifier you used with Nario, such as your phone number or messaging account name. We will confirm the request and delete the data, except data we must keep by law and derived information, which does not identify you.

9. Security

We use technical and organizational measures designed to protect information. No method of transmission or storage is completely secure.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version with its effective date and, where changes are material, notify you by reasonable means. Continuing to use the Services after an update takes effect means you accept it.

12. Contact

Nario AI, Inc., 380 Hamilton Ave, Palo Alto, CA 94025. privacy@nario.ai.

1. Information we collect

Information you provide. Account and profile details; messages, voice notes, images, documents and other content you send to the Services or that the Services produce for you ("Content"); instructions, settings and feedback; billing details (handled by our payment processors); and anything you send when you contact us.

Information collected automatically. Usage and interaction data, such as features used, requests and timestamps; device, browser and network data, such as IP address, identifiers, language and approximate location; log, diagnostic and performance data; and data from cookies and similar technologies.

Information from others. Messaging platforms you reach us through, such as display names, profile images, account identifiers, phone numbers and group membership; services you connect, such as calendars, file storage or business systems; the organization that provides your access; payment processors; and public or commercially available sources.

Please do not send sensitive personal data, such as health information, unless the Services need it for a task you request.

2. How we use information

We use information to:

provide, operate, maintain and personalize the Services, including carrying out the tasks you request;

troubleshoot, support and improve the Services;

understand how the Services are used, and conduct research and analysis;

communicate with you, including service and support messages and, where permitted, marketing;

protect the safety, security and integrity of the Services, our users and others, and prevent fraud and abuse;

comply with law, enforce our terms and protect our rights; and

for other purposes described when we collect the information, or with your consent.

We process information by automated means, including AI systems, and our staff and service providers may review it where needed for these purposes.

3. How we share information

Service providers that help us run the Services, such as hosting, storage, AI model, analytics, communication, security and payment providers.

Your organization, where an employer or other organization provides or manages your access.

Platforms and services you use with Nario, so that messages and actions can be delivered or carried out.

Affiliates, and parties to a merger, acquisition, financing, reorganization or sale of assets.

Authorities and others, where we believe disclosure is needed to comply with law, respond to legal process, or protect rights, safety and security.

Others, at your direction or with your consent.

7. Your rights and choices

8. Deleting your data