Terms of Service

Effective October 14, 2026

These Terms of Service ("Terms") are an agreement between you and Nario AI, Inc. ("Nario", "we", "us") about your use of our websites, apps, AI assistant and related services, including through messaging platforms (the "Services"). By using the Services, including by sending a message to Nario on a messaging platform, you agree to these Terms and acknowledge our Privacy Policy. If you use the Services on behalf of an organization, you agree for that organization and confirm you have authority to do so. A separate written agreement between Nario and your organization prevails where it conflicts with these Terms.

1. Eligibility and accounts

You must be at least 13 years old to use the Services. If you are under 18, a parent or guardian must agree to these Terms for you. Keep your account details accurate and your login credentials secure. You are responsible for activity under your account and must tell us promptly about any unauthorized use.

2. Using the Services

Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to use the Services. You must not:

• use the Services in breach of the law or of anyone's rights;
• use the Services to harm, harass, deceive or spam anyone, or to send content you have no right to send;
• access accounts, systems or data without authorization, or interfere with, probe or bypass the security, limits or operation of the Services;
• copy, reverse engineer or extract the source code, models or data of the Services, except where the law expressly permits it;
• use the Services or Output to develop competing products, or extract data from the Services by automated means except through interfaces we provide for that purpose;
• resell the Services or provide them to others without our written permission; or
• use the Services in breach of the terms of any messaging platform or connected service.

If you add Nario to a group conversation or connect it to a system, you are responsible for having the right to do so. We may set and change usage limits, and we may monitor use of the Services to operate, secure and improve them and to enforce these Terms.

3. Your content

"Input" is what you submit to the Services; "Output" is what the Services return; together they are "Content". As between you and Nario, you keep whatever rights you have in your Input, and you may use Output for any lawful purpose, subject to these Terms. Output may be similar or identical to output others receive. You are responsible for your Input and for how you use Output.

4. Licence to Nario

To the extent permitted by law, you grant Nario and its affiliates a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, process, transmit, adapt, modify, translate, create derivative works from, display and otherwise use Content, in any form or media, to provide, maintain, secure, support and improve the Services, to comply with law, and as described in our Privacy Policy. The licence lasts while we hold the Content. You confirm that you have all rights needed to submit your Content and grant this licence, and that its use as these Terms describe will not violate the law or anyone's rights.

5. Derived data and feedback

Nario may derive information from the operation and use of the Services that does not identify you or your organization and does not reproduce your Content, such as data structures and formats, field types, workflow patterns, performance metrics and usage statistics ("Derived Data"). Derived Data does not include personal data. Nario owns Derived Data and may use it for any purpose, during and after your use of the Services. If you give us feedback or suggestions, we may use them for any purpose without restriction or compensation to you.

6. Our rights

The Services, including their software, models, designs and trademarks, belong to Nario or its licensors. Except for the rights these Terms expressly give you, we reserve all rights.

7. Other platforms and services

The Services work with messaging apps and other services we do not control, such as email, calendars, file storage and business systems. Your use of them is governed by their own terms, and we are not responsible for them. When you connect an account or service, you authorize us to access and use the data and permissions you grant in order to provide the Services. A connected service may change or stop working with the Services at any time. Where the terms of a platform or service limit how information received through it, or derived from it, may be used, those limits apply to that information despite anything else in these Terms.

8. AI output and actions

The Services use artificial intelligence. Output may be inaccurate, incomplete, out of date, offensive or otherwise unsuitable, and it does not represent Nario's views. Check Output before you rely on it; it is not professional advice, including legal, financial, tax, medical or employment advice. Actions the Services take at your request, such as sending messages or creating or changing records in systems you connect, are taken on your instructions, and you are responsible for reviewing and approving them.

9. Fees and payment

Some Services are paid. You agree to pay the fees shown at purchase, plus applicable taxes. Unless stated otherwise, subscriptions renew automatically for the same period at the then-current price until you cancel, and cancellation takes effect at the end of the current period. Except where the law requires otherwise, fees already paid are not refundable. We may change prices with notice; a change applies from your next renewal after that notice. Free allowances, credits and promotional offers have no cash value and may be changed or withdrawn at any time. Paid credits expire as stated at purchase.

10. Changes to the Services

We may add, change, suspend or discontinue any part of the Services at any time. Features labelled beta, preview or experimental come without any commitment and may change or end without notice. If we discontinue a paid Service, we will refund prepaid fees for the unused period.

11. Suspension and termination

You may stop using the Services at any time. We may suspend or end your access, with or without notice, if you breach these Terms, if the law requires it, if it is needed to protect the Services, our users or others, or if a platform the Services rely on requires it. We may also end these Terms for any other reason with reasonable notice, and we will refund prepaid fees for the unused period. Sections that by their nature should continue, including sections 4 to 6 and 12 to 17, survive termination.

12. Disclaimers

To the extent permitted by law, the Services and Output are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. We do not guarantee that Content will never be lost; keep your own copies of anything important.

13. Limitation of liability

To the extent permitted by law, Nario, its affiliates, suppliers and licensors are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to the Services or these Terms, even if advised of the possibility. To the extent permitted by law, our total liability for all claims arising out of or relating to the Services or these Terms is limited to the greater of the amount you paid us for the Services in the 12 months before the event giving rise to the liability, and US$100. Nothing in these Terms excludes or limits liability for intentional misconduct or gross negligence, or any other liability that the law does not allow to be excluded or limited.

14. Indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless Nario, its affiliates and their personnel against any claims, losses, liabilities, damages, costs and expenses, including reasonable legal fees, arising from your Content, your use of the Services, or your breach of these Terms or the law.

15. Changes to these Terms

We may change these Terms from time to time and will post the updated Terms with their effective date. For material changes that adversely affect you, we will give reasonable advance notice, for example by email, in the Services or by message, unless the change is required by law or for security, in which case it may take effect immediately. If you continue to use the Services after a change takes effect, you accept the updated Terms; if you do not agree, stop using the Services.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. The state and federal courts in Santa Clara County, California, have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, unless mandatory law gives you the right to bring proceedings in another court.

17. General

These Terms, together with our Privacy Policy and any additional terms shown when you buy or use a particular Service, are the entire agreement between you and Nario about the Services. If any provision is unenforceable, it applies to the fullest extent the law allows and the rest of these Terms stay in effect. Not enforcing a provision is not a waiver of it. We may assign or transfer these Terms, in whole or in part, including to an affiliate or as part of a merger, acquisition, reorganization or sale of assets; you may not assign them without our written consent. We are not responsible for delays or failures caused by events beyond our reasonable control. We may give you notices by email, in the Services or by message. If these Terms are translated, the English version controls, except where the law requires otherwise.

18. Contact

Nario AI, Inc., 380 Hamilton Ave, Palo Alto, CA 94025. privacy@nario.ai.